Shipping policy

Last updated: 13 September 2026

Where we ship

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Turkey.

If your country isn't listed, email support@jumblu.com and we'll let you know if we can help.

Shipping costs

Order total	Method	Cost	Estimated delivery
Under €50	Standard Shipping	€4.95	3–5 business days
€50 or more	Free Shipping	Free	3–5 business days

The exact shipping cost for your order is shown at checkout before you pay.

Delivery times

Delivery estimates are counted in business days (Monday to Friday, excluding public holidays) after your order has been dispatched. Estimates can vary by destination and may be longer during busy periods or because of carrier delays.

Order tracking

When your order ships, we'll email you a confirmation. If a tracking number is available for your shipment, it will be included.

Customs, duties and taxes

Prices include VAT where applicable for EU orders. Orders shipped to Turkey may be subject to import duties, taxes or customs fees charged on delivery. These are the recipient's responsibility.

Wrong address or failed delivery

Please check your shipping address carefully at checkout. If you spot a mistake, email us as soon as possible and we'll try to update it before the order ships. If a parcel is returned to us because the address was incorrect or it wasn't collected, we'll contact you to arrange re-delivery or a refund.

Lost or damaged parcels

If your order arrives damaged or doesn't arrive within the expected time, email support@jumblu.com with your order number and we'll sort it out. See our Refund Policy for details.