Refund policy

Last updated: 13 September 2026

We want you to love every set you get from Jumblu. If something isn't right, this policy explains how returns, refunds and faulty items work.

30-day returns

You can return any set within 30 days of delivery. To get a full refund, the set must be unused and complete, in its original packaging, with the inner piece bags unopened.

Your 14-day right of withdrawal (EU consumers)

If you live in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason. You can open the outer box to check the contents.

If the inner piece bags have been opened, the set has been built, or pieces are missing, we'll reduce your refund to reflect the loss in value. This can be up to the full price if the set can't be resold.

For days 15 to 30, our 30-day return window applies to unused, unopened sets only.

Missing, damaged or faulty sets

If a set arrives damaged, has missing pieces, or isn't what you ordered, email us at support@jumblu.com with your order number and a photo. We'll send the missing pieces, send a replacement set, or refund you, at no cost to you. This doesn't affect your legal rights: under EU law you're covered for goods that aren't as described or become faulty within 2 years of delivery.

How to start a return

  1. Email support@jumblu.com with your order number, the set(s) you want to return, and the reason (optional). You can also use the withdrawal form below.
  2. We'll reply with the return address and instructions. Please don't send items back before contacting us.
  3. Send the set back within 14 days of telling us you want to return it. We recommend a tracked service.

Return shipping costs

For change-of-mind returns, you pay the cost of sending the item back. If the item is faulty, damaged or incorrect, we cover the return shipping.

Refunds

We refund you within 14 days of receiving your return request. We may wait until we receive the item back, or until you send proof that you've shipped it, whichever comes first. Refunds go back to your original payment method. If you return your whole order, the refund includes the standard delivery cost you originally paid. It doesn't include any extra cost for a more expensive delivery option you chose.

Exchanges

The fastest way to get a different set is to return the one you have and place a new order.

Model withdrawal form

If you'd like to withdraw from your contract, you can copy, complete and email this form to support@jumblu.com:

To JumbluBricks (Jumblu), Järvevana tee 9, 11314 Tallinn, Estonia, support@jumblu.com:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______________

Ordered on / received on: ______________
Order number: ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Date: ______________

Questions

Email us at support@jumblu.com and we'll be happy to help.